Policy
Cancellation Policy
All sales are Non-Refundable. Seats may be exchanged to another performance of the same production if a *24-hour advance cancellation notice is given prior to first scheduled attendance. If there is no availability for the original production booked, the rain check seats may be used during the first two weeks of the next production.
*This does NOT apply to groups of 20 or more. Group contracts are stricter; reference your contract for details.
Tickets
For dinner theater, we do not print actual tickets like a movie theater would. You simply arrive, check in at the front desk, and are given a card with your table assignment on it. Present this at the entrance to the theater and our staff will seat you.
What is included with the price?
The normal seat price includes the traditional buffet, coffee, tea, the show, fees and taxes. Gratuity is not included in the base seat price.
Forms of payment
We gladly accept credit cards and cash. No checks, please.
PayPal or Credit Cards
You do not have to have a PayPal account to purchase tickets. Simply use the "regular checkout" button and put in your credit card information to purchase tickets.
Please arrive no later than 30 minutes after the posted meal opening time if enjoying the buffet.
Inclement Weather Policy
When inclement weather is imminent, the staff of Upstate Live Theater – VTP will make every effort to contact scheduled patrons using the information provided on the reservation account. Please be sure your contact information is current, including evening and weekend phone numbers you may be reached at. If you are not at the listed numbers during inclement weather, please contact the box office for timely information.
If Upstate Live Theater – VTP cancels a performance we will be happy to reschedule your reservation for another performance or apply an account credit to your account at Upstate Live Theater – VTP good for 6 months.
If Upstate Live Theater – VTP does not cancel a performance, but road conditions prevent your attendance from your location, we will reschedule you for another performance of the same show, as long as you notify us before 3:00pm on the day of the performance for which you have reservations.
If you do not call and let us know your plans in the event of bad weather, your reservation will be treated as a No-Show and NO exchanges, account credits or refunds will be issued.
All sales are Non-Refundable. Seats may be exchanged to another performance of the same production if a *24-hour advance cancellation notice is given prior to first scheduled attendance. If there is no availability for the original production booked, the rain check seats may be used during the first two weeks of the next production.
*This does NOT apply to groups of 20 or more. Group contracts are stricter; reference your contract for details.
Tickets
For dinner theater, we do not print actual tickets like a movie theater would. You simply arrive, check in at the front desk, and are given a card with your table assignment on it. Present this at the entrance to the theater and our staff will seat you.
What is included with the price?
The normal seat price includes the traditional buffet, coffee, tea, the show, fees and taxes. Gratuity is not included in the base seat price.
Forms of payment
We gladly accept credit cards and cash. No checks, please.
PayPal or Credit Cards
You do not have to have a PayPal account to purchase tickets. Simply use the "regular checkout" button and put in your credit card information to purchase tickets.
Please arrive no later than 30 minutes after the posted meal opening time if enjoying the buffet.
Inclement Weather Policy
When inclement weather is imminent, the staff of Upstate Live Theater – VTP will make every effort to contact scheduled patrons using the information provided on the reservation account. Please be sure your contact information is current, including evening and weekend phone numbers you may be reached at. If you are not at the listed numbers during inclement weather, please contact the box office for timely information.
If Upstate Live Theater – VTP cancels a performance we will be happy to reschedule your reservation for another performance or apply an account credit to your account at Upstate Live Theater – VTP good for 6 months.
If Upstate Live Theater – VTP does not cancel a performance, but road conditions prevent your attendance from your location, we will reschedule you for another performance of the same show, as long as you notify us before 3:00pm on the day of the performance for which you have reservations.
If you do not call and let us know your plans in the event of bad weather, your reservation will be treated as a No-Show and NO exchanges, account credits or refunds will be issued.